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Role:

To process loan applications and provide convenient loan services by telephone for members and potential members process applications in person when requested to do so.

Essential Functions & Responsibilities:

• Takes phone calls, answers loan questions, calculates payments. Takes loan applications on the phone and in-person from members and potential members to document income, debt and credit history; makes lending decisions within Credit Union policies and guidelines. Explains loan programs to members, evaluates their needs and recommends loan options. Submits application forms to underwriting for a decision and loan servicing for verification of application information; informs applicant of loan denial or acceptance.
• Participates in sales development activities including cross-selling off credit reports and making outbound calls. Assists with developing and maintaining relationships for the Credit Union's lending programs.
• Keeps informed of current trends in consumer credit.
• Performs other job-related duties as required or assigned.

Performance Measurements:

• To maintain a professional, courteous, and friendly atmosphere for members and co-workers.
• Meet or exceed assigned loan volume in total dollars produced and overall loan portfolio balance
• To maintain a dependable record of attendance and timeliness.
• To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Maintain and develop knowledge of current lending policies and procedures.
• Perform the process of cross-selling consumer loan requests, make decisions within authority.
• Participate in the Credit Union's cross-sell program by cross-selling off credit reports and making outbound calls as assigned.
• Offer add-on and insurance products to all loan members including GAP, life/disability and service contracts and more.
• Assist with developing and maintaining relationships for lending programs including dealerships, sportsman clubs and others as assigned.
• Adhere to the Service Standards and Employee Expectations set forth by the Credit Union.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.