Position Summary:

Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Essential Functions:

• Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
• Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
• Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.
• Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.
• Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
• Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
• Addresses after-hours service requests.
• Prepares initial ticket assignment for the next day.
• Communicates with Dispatcher regarding:
  • Daily and weekly forecast plan
  • Assessment of delivery defects (run-outs, near misses, small drops, zero fills)
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Helps attain annual market performance goals.

Other Tasks:

Performs other work-related duties as assigned.

Other Attributes Required:

• Planning and scheduling skills
• Analytical skills
• Technology/computer skills
• A commitment to exceptional customer relations
• Ability to meet deadlines
• Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment

Education:

A high school diploma or equivalent is required.

Experience:

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Equipment/Software Used:

Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone

Decisions Made:

Decisions are made relating to dispatching petroleum products and customer relations. Complex decisions are made in consultation with the Delivery Manager. Contacts: This position works closely with the Delivery Manager and Dispatcher(s).

Safety Considerations:

Personal safety considerations relate to proper ergonomics while working at a video display terminal. Other safety considerations relate to the dispatching of petroleum products to avoid run-outs and minimize risk associated with delivery during all kinds of weather and varied delivery situations.

Work Environment:

The work environment is a fast-paced office setting.

Physical Requirements Analysis:

• The position requires frequent sitting with some standing and walking.
• There is frequent use of the hands/arms/fingers to reach, feel, handle paperwork, and input data into a computer
• There is frequent communication involving both talking and listening over the telephone or radio and in person
• Vision requirements include the ability to read printed and handwritten documents and information contained on a video display terminal.

Weight or Force Moved:

There is seldom a need to lift an object weighing in excess of 10 pounds.